At O.C Lotus Wellnest, we strive to provide exceptional service to all our clients. To maintain the quality and availability of our treatments, we have established the following cancellation policy:

1. Cancellation Notice: We understand that sometimes it's necessary to reschedule or cancel an appointment. To avoid any cancellation fees, we kindly ask for a minimum of 24 hours' notice.

2. Late Cancellation or No-Show: Appointments canceled with less than 24 hours' notice or no-shows will be subject to a cancellation fee equal to 50% of the scheduled service cost. This fee helps compensate our esthetician's time and the reserved treatment room.

3. Rescheduling: If you need to reschedule your appointment, we will do our best to accommodate your request. However, please note that frequent rescheduling may result in a required booking deposit for future appointments.

4. Booking Deposits: For certain high-demand or extended treatments, we may require a booking deposit. This deposit will be applied to the total cost of your service and secures your appointment time.

5. Unforeseen Circumstances: We understand that emergencies and unforeseen circumstances can arise. In such cases, please contact us as soon as possible, and we will consider individual situations.

6. Confirmation: We send appointment reminders via email or text to help you remember your scheduled time. Please ensure that your contact information is up to date.

7. Gratitude: We appreciate your understanding and adherence to our cancellation policy. By respecting our time and scheduling, you allow us to serve all our clients more efficiently.

Please note that your cancellation policy should be clear, prominently displayed in your appointment booking system, and communicated to clients through confirmation emails or reminders. Additionally, consider being flexible in case of genuine emergencies or unforeseen events, as good customer service can sometimes mean making exceptions when necessary.